This Privacy Policy explains how Damoness Co. (“Damoness”, “we”, “our”, “us”) collects, uses, shares, and protects personal information when you visit our websites, contact us, or use our services (together, the “Services”). It also describes your rights and choices. If you do not agree with this Policy, please do not use the Services.
We operate globally from Ha Noi City, Viet Nam and Dubai, UAE. For privacy questions, contact info@damoness.com (or sale@damoness.com).
1) What this Policy covers
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Visitors to our websites, landing pages, and forms.
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Prospective and existing business customers, suppliers, and partners.
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Candidates who apply for roles with Damoness.
This Policy does not cover third-party websites or services that we do not control. Their privacy practices are governed by their own policies.
2) Information we collect
a) Information you provide
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Contact & account data: name, company, job title, email, phone, country/region.
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Project & commercial data: design briefs, CAD files and renderings, bill of materials, purchase orders, shipping details, tax/VAT numbers, and communications with us.
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Marketing preferences and content of enquiries or support requests.
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Recruitment data: résumé/CV, portfolio, references, and interview notes.
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Payment data: We use third-party payment processors. We do not store full card numbers.
b) Information collected automatically
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Device/usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, timestamps, and approximate location.
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Cookies & similar technologies: pixels, tags, and local storage used for essential functions, analytics, and—where permitted—marketing. See Section 6.
c) Information from third parties
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Business partners, logistics providers, analytics and advertising partners, background-check or recruitment platforms (where permitted), and publicly available sources (e.g., company registries, trade shows).
3) How we use information (purposes)
We use personal information to:
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Provide and operate the Services, respond to enquiries, prepare quotes, fulfil orders, ship products, and provide support.
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Plan and improve our products, websites, and processes (analytics, debugging, quality assurance).
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Personalize content and communications according to your interactions and preferences.
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Send administrative and marketing communications (you may opt out at any time).
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Protect our Services, prevent fraud, enforce contracts, and ensure network and information security.
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Comply with legal obligations and respond to lawful requests from public authorities.
Legal bases under EU/UK GDPR
Where GDPR applies, we rely on one or more of the following: contract necessity, legitimate interests (e.g., business operations, security, customer care), consent (e.g., certain marketing/cookie uses), and legal obligation.
4) When we act as processor vs. controller
For most website and marketing activities, Damoness is a controller.
For project files and customer-provided content used to make products (e.g., CAD, logos, engravings), we act as a processor on behalf of the business customer (the controller) and process data under the relevant contract/NDA and the customer’s instructions.
5) How we share information
We do not sell personal information. We may share it with:
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Service providers/processors who perform services for us (hosting, email, analytics, payment, logistics, QA/QC, customer support, recruiting).
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Business partners involved in a transaction you request (e.g., carriers, customs brokers, testing labs).
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Corporate transactions (merger, acquisition, financing, or sale of assets) where information may be transferred as part of the deal.
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Legal and safety reasons, if required by law or to protect our rights, users, staff, or the public.
All processors are bound by confidentiality and process data only under our instructions.
6) Cookies & similar technologies
We use:
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Essential cookies for security, load balancing, and core features.
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Analytics cookies to understand usage and improve the site (e.g., page performance).
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Advertising/retargeting cookies where permitted and with your consent in applicable regions.
You can manage cookies via our cookie banner (where available) or your browser settings. Blocking some cookies may affect site functionality. We do not respond to “Do Not Track” signals at this time.
7) International transfers
We operate internationally and may transfer personal information to countries that may not have the same level of data protection as your home country. Where required, we use appropriate safeguards such as Standard Contractual Clauses (SCCs), and we take steps to ensure transferred data receives adequate protection.
8) Data retention
We retain personal information only as long as necessary for the purposes described in this Policy, to fulfil our contractual obligations, comply with legal requirements (e.g., tax, accounting, export controls), resolve disputes, and enforce agreements. Criteria include the type of data, the length of our relationship, and legal/operational needs.
9) Security
We implement administrative, technical, and physical safeguards designed to protect personal information (e.g., access controls, encryption in transit, secure development practices, vendor due diligence). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
10) Your rights & choices
Depending on your location, you may have the right to:
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Access, correct, or delete your personal information.
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Object to or restrict processing, and withdraw consent at any time (where processing is based on consent).
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Data portability (receive a copy in a usable format).
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Opt out of marketing by using the unsubscribe link in emails or contacting us.
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Manage cookies via our banner or browser settings.
California/US (CPRA/“CCPA”) rights
California residents may request: know/access, correct, delete, opt-out of sale/sharing (targeted advertising), and limit the use of sensitive information. We do not sell personal information for money, but we may engage in activities that constitute “sharing” for cross-context behavioral advertising. To exercise rights or to submit a “Do Not Sell or Share My Personal Information” request, contact info@damoness.com. We will not discriminate against you for exercising your rights.
To exercise any privacy right, email info@damoness.com and specify your request and jurisdiction. We may need to verify your identity.
11) Children’s privacy
Our Services are intended for business users and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact info@damoness.com and we will take appropriate steps.
12) Thirdparty links and social media
Our Services may contain links or integrations to third-party sites (e.g., payment, logistics, social platforms). We are not responsible for their privacy practices. Please review their policies before providing information.
13) User content & intellectual property
Files and materials you upload for projects remain your intellectual property. You grant us the rights needed to process those materials to provide the Services. We maintain confidentiality under contract and will not disclose your designs except as necessary to fulfil your instructions or as required by law.
14) Changes to this Policy
We may update this Policy from time to time. The “Effective date” will indicate the latest version. Material changes will be announced on our website or by direct notice where appropriate. Your continued use of the Services after an update means you accept the revised Policy.
15) Contact us
Damoness Co.
Email: info@damoness.com (general enquiries: sale@damoness.com)
Mailing: Hanoi City, Viet Nam · Dubai, United Arab Emirates
If you are in the EU/UK and believe we have not adequately addressed your concerns, you may lodge a complaint with your local data protection authority. We welcome the chance to resolve any issue directly.
This Privacy Policy is provided for informational purposes and does not constitute legal advice. If you require tailored compliance guidance, please consult your legal counsel.
